Privacy Policy

Identity information. Name, date of birth, address, phone, email, Social Security number, and — during identity verification — images of your government-issued ID and a selfie photograph used for biometric liveness and facial-comparison checks. Identity verification is performed by our service provider Plaid Inc.

Financial information. When you connect a bank account through Plaid, we receive account and routing numbers, balances, transaction history, account-owner details, and income information derived from your account activity. We use this data to verify your identity, evaluate your application, and service your loan.

Consumer report information. With your authorization, we obtain cash-flow based consumer reports and related credit scores for the purpose of extending credit.

Usage information. Device, browser, IP address, and interaction data collected when you use the site, including information used for fraud prevention.

• Verifying your identity and complying with Know-Your-Customer obligations
• Screening against U.S. government sanctions and watchlists (OFAC) as required by law
• Underwriting and making credit decisions on your application
• Originating, funding, and servicing your loan, including ACH disbursement and repayment
• Detecting and preventing fraud
• Meeting legal obligations, including the Fair Credit Reporting Act (FCRA), the Truth in Lending Act (TILA), the Equal Credit Opportunity Act (ECOA), anti-money-laundering laws, and Florida Chapter 516 record-keeping requirements
• Communicating with you about your application, loan, and required disclosures

We do not sell your personal information. We share it only with:

• Service providers that operate our platform under contract: Plaid (bank connectivity, identity verification, consumer reporting), an ACH payment processor for loan disbursement and repayment, Clerk (authentication), and our cloud infrastructure providers. Each may use your information only to provide services to us.
• Consumer reporting agencies, in connection with obtaining reports for credit decisions and as otherwise permitted by the FCRA.
• Regulators, law enforcement, and courts when required by law, subpoena, or to protect our legal rights.
• Successors in connection with a merger, acquisition, or sale of assets, subject to this policy.

We do not share your information with non-affiliated third parties for their own marketing purposes.

We use Plaid Inc. to connect your bank account, verify your identity, and obtain cash-flow consumer report data. When you use Plaid Link, you provide your information directly to Plaid, and Plaid’s handling of that information is governed by the Plaid End User Privacy Policy. You can manage connections Plaid maintains on your behalf at my.plaid.com.

Identity verification includes a selfie used for liveness detection and comparison against your government ID. This biometric processing is performed by Plaid as our service provider. We do not use biometric data for any purpose other than identity verification and fraud prevention, and we do not sell it.

As a licensed lender we are required to retain application records, consumer reports used in credit decisions, adverse action notices, and loan documents for at least five (5) years under Florida Chapter 516 and applicable federal regulations. We retain personal information for as long as required by these obligations, after which it is deleted or de-identified.

We protect your information with measures that include encryption in transit, access controls restricting internal access to a need-to-know basis, and segregated storage of compliance records. No method of transmission or storage is completely secure; we encourage you to protect your account credentials.

• FCRA. If we take adverse action based on a consumer report, you are entitled to a free copy of that report and to dispute its accuracy with the furnishing consumer reporting agency.
• Access and correction. You may request a copy of the personal information we hold about you and ask us to correct inaccuracies.
• Deletion. You may request deletion; note that we must decline where retention is required by the lending regulations described above.
• Communications. You may opt out of non-essential communications at any time. Servicing and legally required notices cannot be opted out of while you have an active application or loan.

Our services are available only to persons 18 years of age or older. We do not knowingly collect information from minors.

We may update this policy from time to time. Material changes will be posted on this page with an updated “Last updated” date, and where required by law we will provide additional notice.

Stride Financial LLC
390 NE 191st St, Ste 33615
Miami, FL 33179
(910) 478-7259 · privacy@stridefi.io